TSB Bank plc

Financial Ombudsman decision DRN-1909461 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Thu Jul 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

The problems Mr N had with his card were caused by a payment that kept appearing on his account, which Mr N said he didn’t recognise.Card dispute or chargeback

Our investigator thought this complaint should be upheld. He said that there have been several bits of inaccurate and confusing information given to Mr N.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1909461.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.