Free2Move Lease

Financial Ombudsman decision DRN-1903005 Upheld

Upheldoutcome, as published by the Ombudsman

£465redress stated in the decision

Mon Feb 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees

In the Ombudsman’s words

Mr G complains about the amount that he’s been charged by PSA Finance UK Limited, trading as Free2Move, for a missing service history when he returned a car at the end of his hire agreement.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1903005.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.