Santander Consumer (UK) Plc

Financial Ombudsman decision DRN-1899658 Upheld

Upheldoutcome, as published by the Ombudsman

£1,187redress stated in the decision

Thu Mar 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mr W complains Santander Consumer (UK) Plc have withheld his deposit for a car he rejectedCharges and fees

I can see from Santander’s internal notes that Mr W made several calls to Santander and also requested call backs throughout his complaint with them, which didn’t happen.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1899658.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.