Barclays Bank UK PLC

Financial Ombudsman decision DRN-1891029 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jan 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration

In the Ombudsman’s words

Barclays didn’t warn her in advance of this but sent a letter dated 4 November 2019 telling her that her mortgage was coming to an end although at that stage it had already ended.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1891029.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.