National Westminster Bank Plc

Financial Ombudsman decision DRN-1890535 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jan 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Bereavement and power of attorney

In the Ombudsman’s words

She has said that it continued to charge her monthly fees for a packaged bank account, called a Select Platinum account, and was wrong to do so.Charges and fees

Miss K has complained that National Westminster Bank (NatWest) didn’t treat her fairly when her partner passed away.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1890535.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.