Barclays Bank UK PLC

Financial Ombudsman decision DRN-1886898 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Mar 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Support for vulnerable customers

In the Ombudsman’s words

The complaint Mr M complains about the way Barclays Bank UK PLC treated him when his interest only mortgage matured.Mortgage administration

Mr M has a serious health issue which I am sorry to hear about. This has affected his ability to work and earn an income.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1886898.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.