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Advanced Payment Solutions Limited

Financial Ombudsman decision DRN-1884588 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Refund Mr F £105 for account chargesCharges and fees

APS accepted they could have done more to make Mr F aware of the error before taking the money out of his account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1884588.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.