Lloyds Bank PLC

Financial Ombudsman decision DRN-1884354 Not upheld

Not upheldoutcome, as published by the Ombudsman

£165redress stated in the decision

Sat Sep 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Service failure

In the Ombudsman’s words

Ms I complained that Lloyds had allowed unauthorised transactions to leave her account.Unauthorised transaction

Lloyds acknowledged it had provided Ms I with a poor service when it cancelled the first replacement cardService failure

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1884354.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.