Firms › American Express Services Europe Limited ›
American Express Services Europe Limited
Financial Ombudsman decision DRN-1882954 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Dec 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Card dispute or chargeback
In the Ombudsman’s words
Ask the credit reference agencies to remove any adverse information it has asked them to register on Mrs P’s credit file in relation to the non or late payment of the money for the shoes.Credit file reporting
Mrs P complains about the refusal of American Express Services Europe Limited (AESEL) to give her a full refund.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1882954.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.