Santander UK Plc
Financial Ombudsman decision DRN-1874620 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Tue Jul 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
The bank put a block on the accounts because of the suspicious activity.Funds blocked or frozen
Mr K was unhappy with the way the bank’s staff dealt with the matter from the outset, both on the phone and in the branch.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1874620.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.