National Westminster Bank Plc

Financial Ombudsman decision DRN-1873958 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Mar 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Data and privacy

In the Ombudsman’s words

Under the Payment Services Regulations 2009 the payments were authorised, and NatWest isn’t liable for them.Unauthorised transaction

NatWest didn’t provide the information Mr M wanted when he made a subject access on F’s behalf. But a subject access request applies to natural persons and not limited companies.Data and privacy

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1873958.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.