Santander UK Plc
Financial Ombudsman decision DRN-1868563 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Oct 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
Santander put a block on the account in November 2019Funds blocked or frozen
Mr G has complained that Santander UK Plc didn’t tell him about the changes to the terms of his 123 student accountComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1868563.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.