Firms › John Lewis Financial Services Limited ›
John Lewis Financial Services Limited
Financial Ombudsman decision DRN-1852532 Upheld
Upheldoutcome, as published by the Ombudsman
£5,195redress stated in the decision
Mon Mar 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs P complains that John Lewis Financial Services Limited unfairly refused her claim brought under Section 75 of the Consumer Credit Act 1974. She wants to reject the goods and obtain a refund.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1852532.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.