Clydesdale Bank Plc
Financial Ombudsman decision DRN-1852412 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jun 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Data and privacy, Service failure
In the Ombudsman’s words
Mrs K complains about Clydesdale Bank Plc and the service she received when she attempted to make a Data Subject Access Request (“DSAR”) about previous accounts she’d held with them.Data and privacy
They also agreed that the service Mrs K received in branch had fallen below the level they’d expect.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1852412.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.