HSBC UK Bank Plc
Financial Ombudsman decision DRN-1831242 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Sun Aug 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Mr R complains that HSBC UK Bank Plc (HSBC) have refused to allow him to open a bank accountAccount closed or refused
HSBC accepted that they gave Mr R the wrong information when they told him to go into the branch and in recompense for the trouble and upset caused, they paid him £50.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1831242.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.