Barclays Bank UK PLC

Financial Ombudsman decision DRN-1825434 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Oct 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

Mr N says they can’t repay the balance on the MCA account of about £82,000 at the moment.Treatment in financial difficulty

Ms A and Mr N complain that Barclays Bank UK PLC didn’t extend their interest only mortgage, as it had agreed to do.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1825434.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.