Barclays Bank UK PLC

Financial Ombudsman decision DRN-1822601 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Dec 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Unauthorised transaction

In the Ombudsman’s words

A possible scenario is that Mrs W was persuaded by friends or acquaintances to allow her details to be used in exchange for a free holiday or some other recompense.APP scam refund refused

Mrs W has complained Barclays Bank UK PLC won’t refund transactions she didn’t make, nor did she apply for a loan of £15,600.Unauthorised transaction

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1822601.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.