Bank of Scotland Plc

Financial Ombudsman decision DRN-1820198 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Tue Jul 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Halifax hadn't taken this into account when looking at this complaint but, instead, had focussed only on the question of financial loss.Complaint handling

Mrs B complains about the service she received from Bank of Scotland trading as Halifax when her card went missing while she was in branch.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1820198.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.