Nationwide Building Society

Financial Ombudsman decision DRN-1812187 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Jul 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

the account was in dispute and that withdrawals couldn't be made without permission from both account holdersFunds blocked or frozen

Mr C complained to Nationwide which confirmed its branch hadn't followed correct procedures and shouldn't have allowed his wife access to the accountComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1812187.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.