Santander UK Plc
Financial Ombudsman decision DRN-1796209 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Aug 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
failed to raise a chargeback in relation to a car purchase they made on their debit cardCard dispute or chargeback
complain about the service they received from Santander when they called to dispute the transactionService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1796209.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.