MotoNovo Finance Limited

Financial Ombudsman decision DRN-1791946 Not upheld

Not upheldoutcome, as published by the Ombudsman

£2,335redress stated in the decision

Thu Oct 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

Mr K had asked for a breakdown of the admin fees in the contract which MotoNovo had refused to provide.Charges and fees

Mr K complains that MotoNovo Finance Limited misled him and provided contradictory information regarding a car finance agreement.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1791946.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.