Indigo Michael Limited

Financial Ombudsman decision DRN-1778522 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Oct 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

I do think it was wrong for it to have allowed Miss C to continue to draw down on the account from 11 August 2018. This is because I think the way she was using the account indicated she wasn’t using it in a sustainable manner.Irresponsible lending

SNC should remove any adverse information recorded on Miss C’s credit file as a result of not stopping the facility from 11 August 2018 until the facility is closed.Credit file reporting

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1778522.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.