Bank of Scotland Plc

Financial Ombudsman decision DRN-1777079 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Fri Oct 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr B is has complained that Bank of Scotland Plc has reported late payments on his credit file despite him not having an agreed overdraft facility.Credit file reporting

Mr B also says that Bank of Scotland didn’t send him a recording of a call that he requested.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1777079.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.