TSB Bank plc

Financial Ombudsman decision DRN-1764258 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mr L complains that TSB Bank Plc charged him a fee for a returned direct debit.Charges and fees

He’s also unhappy with the level of service he received when raising this issueComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1764258.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.