Barclays Bank UK PLC

Financial Ombudsman decision DRN-1757144 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Thu May 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Barclays blocked Mrs B’s accounts whilst it was looking into the generation of the passcode.Funds blocked or frozen

A lot of the problems Mrs B has experienced is a result of poor communication by Barclays, and a lack of knowledge of its staff.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1757144.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.