Greenlight Credit Ltd

Financial Ombudsman decision DRN-1755444 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Aug 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr O has complained about the actions of Greenlight Credit Limited (trading as “Varooma”) when he missed payments under a “log book” loan agreement. He says Varooma didn’t treat him fairly after he informed it that he was struggling with the repayments.Treatment in financial difficulty

It should also remove the repossession fee as it didn’t take place.Charges and fees

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1755444.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.