Pepper (UK) Limited
Financial Ombudsman decision DRN-1747933 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue Nov 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
Mr and Mrs O have complained about the way Pepper (UK) Limited (trading as Engage Credit) has dealt with their mortgage account. They say that Pepper has refused to talk to them about arrears or consider their proposals for payment arrangements.Treatment in financial difficulty
Mr and Mrs O say that Pepper deliberately withdrew from any engagement with them, in order to take possession of their home. They are also unhappy about legal costs added to their mortgage.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1747933.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.