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American Express Services Europe Limited
Financial Ombudsman decision DRN-1740827 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jul 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Card dispute or chargeback
In the Ombudsman’s words
Mr F also told AESEL he wanted it to remove the financial information it had reported to CRAs because this had severely impacted his credit fileCredit file reporting
Mr F complains that American Express Services Europe Limited (AESEL) didn’t properly pursue a chargeback request on his behalf.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1740827.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.