HSBC UK Bank Plc
Financial Ombudsman decision DRN-1738779 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Mon Jun 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Payment delayed or failed
In the Ombudsman’s words
Mr W complains that HSBC UK Bank Plc unfairly closed his business bank account.Account closed or refused
Mr W said he was also told he would receive a cheque for the closing balance within seven to ten days of the account closing. But he didn’t receive it until around a month laterPayment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1738779.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.