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NRAM Limited
Financial Ombudsman decision DRN-1734185 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Sep 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
failed to explain how an historic refund on her mortgage account which was recently paid to her has been calculatedMortgage administration
unhappy about NRAM’s complaint-handling procedures because NRAM refused to accept a complaint made by email or telephoneComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1734185.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.