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Shop Direct Finance Company Limited
Financial Ombudsman decision DRN-1726910 Upheld
Upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Fri Mar 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Service failure
In the Ombudsman’s words
charged her for incorrect and faulty items that were sent to herCharges and fees
the wrong item being delivered three timesService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1726910.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.