Virgin Money plc
Financial Ombudsman decision DRN-1724765 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Oct 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Ms W complains that Virgin Money plc won’t refund a payment she made using her Virgin Atlantic credit card. She says the goods weren’t delivered to her.Card dispute or chargeback
Virgin Money did however acknowledge that it hadn’t handled the chargeback request as well as it might have done and hadn’t kept Ms W properly informed.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1724765.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.