Spring Finance Limited

Financial Ombudsman decision DRN-1716775 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Spring has agreed to refund arrears fees applied in November 2017, January 2018, July 2018, August 2018, November 2018, May 2019, June 2019 and November 2019.Charges and fees

Mrs D complains that Spring Finance Limited made errors with her payments and unfairly recorded a late payment on her credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1716775.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.