Barclays Bank UK PLC

Financial Ombudsman decision DRN-1716534 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,040redress stated in the decision

Tue Oct 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Support for vulnerable customers

In the Ombudsman’s words

Barclays Bank UK PLC treated her unfairly when she asked to extend the term of her interest only mortgage.Mortgage administration

Barclays also didn’t seem to take what was happening in Mr and Mrs F’s personal circumstances into account.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1716534.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.