Bank of Scotland Plc

Financial Ombudsman decision DRN-1709462 Upheld

Upheldoutcome, as published by the Ombudsman

£2,500redress stated in the decision

Wed Oct 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Ms L has complained about the way Bank of Scotland plc (trading as Halifax) has dealt with her during a period of financial difficultiesTreatment in financial difficulty

its treatment of her has ignored her vulnerabilities and health issuesSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1709462.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.