TSB Bank plc

Financial Ombudsman decision DRN-1704817 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri May 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Support for vulnerable customers

In the Ombudsman’s words

TSB subsequently decided to close Mr C’s account.Account closed or refused

I don’t agree TSB failed to take Mr C’s vulnerabilities and disabilities into account when it decided to close his account.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1704817.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.