Santander UK Plc
Financial Ombudsman decision DRN-1700681 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri May 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Data and privacy
In the Ombudsman’s words
This caused a late payment fee to be applied to Mr D’s account at the start of September 2019.Charges and fees
Mr D has complained that Santander UK Plc contacted him using a telephone number which he had not provided or consented to it using.Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1700681.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.