Barclays Bank UK PLC

Financial Ombudsman decision DRN-1699194 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Aug 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Barclays sent Miss P a letter saying it would be closing her accounts on 19 July 2019.Account closed or refused

I think the branch staff should have told Miss P her nephew couldn’t be added if that was the position at the time.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1699194.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.