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Financial Ombudsman decision DRN-1697701 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting, Data and privacy

In the Ombudsman’s words

charged her late payment fees and interest on a purchase she made using her Argos credit cardCharges and fees

registered a default against her credit fileCredit file reporting

tried to contact her via her son’s mobile phone numberData and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1697701.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.