Retail Money Market Ltd

Financial Ombudsman decision DRN-1697345 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Thu Aug 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Identity checks and access

In the Ombudsman’s words

Mr B complains that Retail Money Market Ltd trading as RateSetter set up a direct debit instruction to collect direct debits from his bank account without his consent.Unauthorised transaction

He said that either RateSetter was not telling the truth or it had permitted someone else to access his information.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1697345.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.