Vanquis Bank Limited

Financial Ombudsman decision DRN-1692530 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Jun 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

The thief used his credit card to make purchasesUnauthorised transaction

Mr L has complained that Vanquis Bank Ltd took too long to deal with his fraud complaintComplaint handling

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1692530.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.