National Westminster Bank Plc

Financial Ombudsman decision DRN-1682327 Not upheld

Not upheldoutcome, as published by the Ombudsman

£2,300redress stated in the decision

Thu Aug 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

H has lost out financially and its account cannot be used for one week each month as the available balance is incorrectly reported as zero.Charges and fees

NatWest recognised that there had been ‘delays and errors’ in responding to H and paid £300 in compensation to cover its costs and inconvenience.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1682327.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.