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Provident Personal Credit Limited
Financial Ombudsman decision DRN-1676989 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Oct 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
The complaint Mr A complains Provident Personal Credit Limited, trading as Satsuma Loans, is unfairly holding him responsible for a loan which he did not apply for.Unauthorised transaction
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1676989.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.