Sainsbury's Bank Plc

Financial Ombudsman decision DRN-1676281 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Thu Sep 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

delay by Sainsbury's Bank Plc in applying an overpayment to their mortgageMortgage administration

the overall service from Sainsbury's Bank was poor and they were given conflicting informationService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1676281.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.