Paratus AMC Limited
Financial Ombudsman decision DRN-1676112 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Oct 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
I’m pleased to hear that Foundation have given Mr and Mrs L forbearance in light of what’s happened, and I would expect Foundation to continue to treat Mr and Mrs L in line with the relevant FCA guidance when deciding what action to take.Treatment in financial difficulty
Mr and Mrs L complain that Paratus AMC Limited (trading as Foundation Home Loans) won’t extend the term of their interest-only mortgage.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1676112.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.