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Starling Bank Limited
Financial Ombudsman decision DRN-1674282 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Oct 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
failed to provide her with important information about money transfers into her account, which led to her incurring unnecessary and excessive fees.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1674282.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.