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Lloyds Bank PLC
Financial Ombudsman decision DRN-1672176 Not upheld
Not upheldoutcome, as published by the Ombudsman
£332redress stated in the decision
Wed Jan 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
On 4 May 2019, Ms L raised a chargeback with Lloyds.Card dispute or chargeback
Lloyds has acknowledged that at this point, they should have raised a partial chargeback for the remaining £332.42. But they didn’t do it until 29 July 2019.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1672176.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.