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Tesco Personal Finance Limited

Financial Ombudsman decision DRN-1652818 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Payment delayed or failed

In the Ombudsman’s words

The late fee applied and interest charge were made in line with the terms of the account, so I don’t require Tesco’s to make any refund.Charges and fees

I’ve first looked at whether mistakes by Tesco are the cause of Miss K’s payments not being received correctly into her credit card account.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1652818.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.