Santander UK Plc
Financial Ombudsman decision DRN-1650217 Not upheld
Not upheldoutcome, as published by the Ombudsman
£20redress stated in the decision
Fri Dec 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Santander received a report that a payment into Mr D’s account for £300 on 19 August 2019 was fraudulent. It contacted Mr D and asked him to show he was entitled to the money. It says that as he wasn’t able to, it closed his account and registered fraud markers at CIFAS and SIRA which are national fraud databases.Account closed or refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1650217.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.