HSBC UK Bank Plc
Financial Ombudsman decision DRN-1637624 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue Jun 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
First Direct and its conveyancers caused significant delay. The transfer didn’t go throughMortgage administration
First Direct didn’t deal with Ms R and Mr W’s complaints as quickly as it should have done.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1637624.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.